Privacy Policy

Last updated: January 2025

1. Introduction

Lorn Creditvale ("we", "us", "our") is dedicated to safeguarding the privacy of website visitors and customers. This Privacy Policy describes which personal data we gather, the reasons we collect it, and our procedures for managing it when you interact with our website and offerings.

2. Your Rights

Subject to applicable law, you may request access, correction, deletion, restriction or portability of your personal data, and you may object to certain processing. To exercise these rights, contact us via the address below.

3. Changes

We may update this Policy from time to time. The latest version will always be available on this page with the updated date.

4. Cookies

We use essential and analytical cookies to operate the site and understand usage. You can manage cookies through your browser settings.

5. Data Retention

We retain personal data for as long as necessary to provide services and satisfy legal, regulatory and accounting requirements - typically at least five years after the closure of an account.

6. Sharing and Disclosure

We may share personal data with regulated payment providers, KYC/AML verification partners, cloud infrastructure providers, professional advisors, and competent authorities where required by law. We do not sell personal data.

7. International Transfers

Where personal data is moved across borders beyond your region, we implement suitable protections, such as standard contractual clauses.

8. How We Use Your Data

• To establish your identity and fulfil applicable regulatory requirements.
• To deliver, sustain and enhance our service platform and offerings.
• To handle payments and identify fraudulent transactions.
• To communicate with you regarding your account, updates and support requests.
• To send marketing communications where you have consented (you may opt out at any time).

9. Information We Collect

• Identity data - name, date of birth, government-issued identification for onboarding and KYC/AML compliance.
• Contact data - email address, phone number, postal address.
• Financial data - payment credentials, purchase history, funds origin documentation.
• Technical data - IP address, browser type, device identifiers, cookies and usage analytics.

10. Legal Basis

We process personal data under one or more of the following lawful bases: performance of a contract, compliance with a legal obligation, our legitimate interests, or your consent.

11. Security

We utilise operational, technological and physical protections intended to guard personal data from unlawful access, exposure, modification or loss. No technology offers complete security, and absolute protection cannot be assured.

12. Contact

For data privacy inquiries or to assert your legal rights, reach the Lorn Creditvale Data Protection team through our contact form.

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